Frequently Asked Questions
Answers to the most frequent Retroprism questions
If there is something that you need that isn’t on our website or in our Brochure, please fill out our Contact Form or give us a call on 0151 528 2118 or 07725 078 035 for a highly competitive price. Retroprism Designs, Print and Signs are always looking to increase their product catalogue so if you have any ideas then don’t hesitate to get in touch… we love a challenge!
There are none, yes that’s right delivery to you or your client is completely FREE within mainland UK.
Super Saver, Saver, Standard and Express+ are all production times. The latter being the fastest turnaround that we can offer. Turnarounds are product specific, this means that the more processes the product goes through the longer it takes.
For example, for flyers super saver is 8-10 days, saver is a 4 day turnaround, standard is a 2 day and express+ is a 1 day to despatch.
Delivery dates are advised throughout the ordering process.
All of our orders are sent next working day, the more remote postcodes can take up to 2 days. Throughout the order process we tell you what day you can expect your delivery.
We currently despatch 99.8% of orders on time. However, please remember that courier companies fail to deliver between 2-4% of parcels on time; we suggest upgrading to express+ and delivering your order and print-ready artwork with plenty of time to spare if your order is time critical.
Different products have different turnarounds dependent upon the complexity of producing that product and will be despatched accordingly.
Each order is treated separately, therefore 2 orders of business cards will be despatched as 2 separate orders and will not be bundled together… Don’t worry though as delivery is FREE.
If your files are rejected or we fail to receive your files by 5pm on the day you place your order, your dates may be changed. All production turnaround times are based on receiving print-ready artwork on time.
If you have used our “Just Print” service and your file has been rejected you will be given the opportunity to re-provide your artwork if we are unable to print the files that you have provided.
Our file checking systems will detect certain common errors with files; if this is the case then you will be notified by email or telephone. Should we discover an error you will be given a chance to re-provide your corrected file, alternatively you can email us with your approval should you wish to ignore the error and continue with the print.
Please note: this service should not be relied upon as a replacement for proofing, it only applies to certain technical aspects to ensure your files are passed as print ready.
Unless you use Retroprism Designs, Print & Signs to design your artwork then we expect print ready files to be supplied to us as files not to our specifications may produce unexpected results, may be rejected and may cause a delay to your job.
You can view our artwork specifications HERE.
Our specifications are industry standard so don’t worry about that… we don’t ask for anything unusual.
We operate well within the tolerances of the ISO 12647/2 standard. We have quality control ‘colour champions’ who are constantly measuring and recording any fluctuations with our presses, paper stocks and other environmental/technical factors that can affect colour consistency. This ensures that our presses are colour matched within the ISO standard.
In addition, all our presses utilise closed loop colour management systems. Rather than relying on densities alone the spectrophotometer automatically reads the printed sheet and collects an array of quality control colorimetric parameters including: delta E, slurring/doubling, dot gain values, and trapping. Any fluctuations in these values are then automatically corrected throughout the print run maintaining colour accuracy.